Welcome to the terms and conditions page of Edinburgh Landlord Certificates Ltd. In this, We outline the terms that apply to your use of our website and any Services or orders You may place with us. By using our website or engaging our Services, You agree to abide by these terms and conditions. It’s important to note that these terms and conditions do not reduce a consumer’s rights regarding faulty or misdescribed products or poor workmanship under the Consumer Rights Act 2015, which can normally be exercised for up to five years.
For clarity, the following definitions apply:
“We”, “Us”, or “the Company” refers to Edinburgh Landlord Certificates Ltd, whose registered address is 2 Belford Rd, Edinburgh EH4 3BL. Company Registration No: SC702733. VAT Registration No: 386319074.
“The Website” refers to www.edinburghlandlordcertificates.co.uk
“”You” or “the Customer” refers to anyone using our website or seeking our Services.
“Conditions” pertain to our standard terms and conditions of sale, as described herein, along with any additional terms agreed upon in writing between You and the Company.
“Goods” or “Services” encompass the items or Services We supply in accordance with the Conditions.
“Contract” represents the formal agreement established when You purchase Goods or Services from the Company.
“Order” denotes a transaction for Goods or Services placed with us, whether through phone, text, email, or in-person communication
Entering into a Contract
When You accept a quotation or estimate from us for any agreed-upon works or product installations, You are entering into a contract with our Company.
Period of quotation
Quotations provided by the Company remain valid for 30 days, unless withdrawn earlier. After this period, the Quotation may be reconfirmed or adjusted by the Company.
Basis of quotation
Our quotations are established on the assumption that work will occur during standard working hours, typically Monday to Friday. Variations or additional work will be charged based on time and materials, unless a separate quotation with specific terms is agreed upon.
Pricing
Pricing for any of the Goods or Services outlined on our Website (unless otherwise stated) is displayed as the value before Value Added Tax (VAT) – currently at 20%.
We try to ensure the prices of Goods and Services on our Website are accurate at all times, however, We also reserve the right to update our prices at any time (for example, due to an increase in costs from suppliers, or down to a pricing error made by Us).
When it comes to Your quotation, any discrepancies or differences in price will be agreed upon before entering into a contract with You.
Weekend terms
Please note that if You wish for work to be conducted on a Saturday or Sunday, higher rates may apply. Although We do not normally undertake work on weekends, We may make an exception in some cases.
Booking with us
You may book an appointment with us through various channels, including email, telephone, or our website. Upon booking, You will receive an email confirmation, and the “access contact”, whether You, your tenant, or a designated person, will receive a text the day before your appointment as a reminder.
We offer AM (8am-12pm) or PM (12pm-5pm) time windows for our appointments. The number of engineers attending within your chosen time window will depend on the checks/installations that We are carrying out.
If You would like to receive a call from our engineer/s or approved sub-contractor/s when they are on their way, please let us know in advance with at least 24 hours notice prior to your appointment.
Appointments booked with us for installation are covered by a 12-month guarantee. There will be no charge if a fault is found in the works We supply during this time.
Please note that appointment times and dates may be subject to change due to unforeseen circumstances.
If additional works are necessary, We will send You a quotation before proceeding. Please be aware that We cannot proceed with further works without first receiving written approval from You.
For on-site repairs and fault-finding, a minimum charge applies for the first hour, which covers the engineer’s time on site, along with diagnosis and reporting. If the engineer can repair the fault on site within the first hour, You will only pay the initial visit charge. Additional time beyond the first hour is billed per additional hour on site.
Materials not supplied by the Company must be correctly supplied on time and in the required location, available for use. Hourly labour rates will apply for delays out with our responsibility.
Missed appointments
Should We be unable to gain access to your property for reasons within You or your tenants control on the date and time agreed upon prior, We reserve the right to charge a missed appointment fee.
Terms of payment
Upon completion of the quoted works, You will receive an invoice by email. This invoice must be paid in full within 7 days, unless otherwise agreed in advance.
Failure by You to make payment within the time allowed shall entitle Us to suspend work and/or charge interest on the amount outstanding at 8% above the prevailing Bank of England’s base rate; furthermore, any legal costs will be added to the debt. This term and the interest to be paid is only applicable in business-to-business contracts.
Delivery of certificates
We aim to deliver certificates by email within 2 days of receiving payment, however, this may occasionally take longer due to unforeseen circumstances that could arise. Your certificates will not be made available until payment has been received in full, unless otherwise agreed in advance.
Cancellations and returns
A. You may have the right to cancel any contract you make with us within 14 days, starting the day after we agree the contract, set out at section D below.
B. You have no right to cancel this contract where you have contacted us and asked us to call to carry out urgent repairs or maintenance ONLY (Ie. No routine work is to be carried out). Therefore, the information set out in section D below will NOT apply to the contract.
C. You have no right to cancel a contract where goods that we will supply you are to be made to your specification. Therefore, the information set out in section D does NOT apply to the contract
D. Right to cancel:
You have the right to cancel this contract without giving any reason. The cancellation period starts when we enter into a contract with you and will end 14 days after you have taken possession of the goods we are supplying you. If no goods are to be supplied in the contract, the contract ends 14 days after the day on which we enter the contract or when we have completed the work; whichever is earlier. “Goods”, includes any parts we may be installing as part of the contract.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (Eg. A letter sent by post, fax or email, details above). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your wish to cancel the contract before the end of the cancellation period.
Effects of cancellation
If you cancel the contract, we will reimburse to you all payments received from you, including the costs of delivery (Where applicable). We will make the reimbursement without undue delay, and not later than:
(a) 14 days after the day that we received the goods that we supplied back from you, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied or if there were goods and we offered to collect them, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you wish to cancel this contract you may use the Cancellation Form provided below. PLEASE NOTE: If you requested to begin the performance of services during the cancellation period, you shall pay to us an amount which is in proportion to any work that has been performed up until the point you have communicated to us your decision to cancel the contract, in comparison with the full coverage of the contract.
Privacy and security
At Edinburgh Landlord Certificates Ltd, We prioritise the privacy and security of your information. To safeguard your data, We adhere to the following principles:
– We do not store credit or debit card information to enhance security.
– Our website employs SSL encryption to protect your data.
– We utilise cookies for website tracking and remarketing based on browsing habits. Rest assured that We do not share personal data except with approved sub-contractors, or for email communication if You opt in.
Use of Website information
While You are welcome to use our website content for personal purposes, it is important to note that commercial use of our content may incur fees.
How to contact us
If You need to reach out to us for any reason, You have several options:
– Phone: You can contact us by phone at 0131 560 6506.
– Online Form: Feel free to reach us via our online contact form.
– Email: If You prefer email communication, please send your inquiries to ali@edinburghlandlordcertificates.co.uk.